Yes, this SCAM dont respond you, and if they respond you, its will be same respond all the time. They dont help you. Im try this too, but now i know that 1xbit Is SCAM
if thats what you found and experience mate then best to treat this as a lesson so next time you will be more diligent in finding gambling site to play because not all site are legit and trustable .
though I know nothing about this site because never that i tried them , but reading this thread already gives me Idea .
sorry for what you experience but there are many site that had been operating for years here in forum advertising .