Hi guys, we are extremely sorry for the bad service you experienced. We have a high backlog of support tickets, I know that'snot a good reason. You expect A+ customer service.

Please hoot me a DM with your username + issue you have, I will resolve your tickets personally. If you already have a ticket number, please add that too.

P.s. When any coin drops, our business model doesn't suffer, in the backend we never handle any crypto. We always convert deposited crypto automatically to fiat to ensure that we always have the right conversion price and no risk.

Hope for your understanding.

Best Lotus,