Our conviction, based on years of experience, led us to contact for further investigation the higher authorities - White Label Provider (SoftSwiss), which operates our casino. For your understanding, we do not interact with the provider directly, we interact with the provider through SoftSwiss.
We trust SoftSwiss and are convinced that they will involve both experts and the licensing authorities to investigate. We are ready to fully trust SoftSwiss decision on this case and we will comply with it no matter what it is.
If it is found that the player acted honestly - we will pay out the winnings, as we have already repeatedly paid out much larger amounts of winnings to other players.
let me understand:
wazdan has already confirmed that the game has no issues. but you insisted that wazdan is lying, but you did not provide proof that they are lying. Now you've got another gambling company to look into the OP case? but this company you got is a competitor of wazdan, who guarantees that this new company will be impartial in the investigation? this new company can say that the OP game had a bug to destroy wazdan's reputation, you who got them, who guarantees you didn't tell them to put up false proof so that this whole case turns in your favor?
you disappeared for a long time, and then you come back with this new company?