Nice to see that you are here to explain this situation. I am not sure how you say that support and Moderator tried their best because the Wintomato representative responded here after two months of creating the accusation. Even they are unable to explain the situation. You may have noticed that a DT member has tagged your account. You have answered this thread but didn't quote or mention any of them, so I guess they didn't get the notification yet. Try to knock them in PM regarding this matter and you can ask them to review this thread.

@Jawhead999, OP is also inactive here. But, Based on Wintomato's response, It looks reasonable to ban his account. I am not sure if any casino wants to ruin its reputation for such an amount.