Hello Again,
I am Poliperhonet, the admin of wintomato.com;
We are sorry for the late reply, as we were engaged in amazing updates which will be released soon;
The slow replies are going to harm your reputation here if you are not aware. I wouldn't want to imagine getting a problem when using your casino only for me to have to wait for over 4 weeks to just get one response.
My suggestion is at least get a representative who is in charge of monitoring all issues that come up and give appropriate response where necessary.