Hello Again,

I am Poliperhonet, the admin of wintomato.com;

We are sorry for the late reply, as we were engaged in amazing updates which will be released soon;

Before moving to the case, would like to point out that we are one of the rare exemptions among many casinos, which lets the users to withdraw winnings from faucet;

Regarding this case: This user made deposit 500 DOGE and requested the withdrawal of 6000 DOGEs and we approved his big withdrawal 6000 DOGE:

https://live.blockcypher.com/doge/tx/40201cda3d63f86da2cfaca4a7665ede7457ff9dc3e79bf9beb298c83b378b01/


After the withdrawal the user had remaining balance of 164 DOGE and he was banned, the reason for ban was lately identified tricks (bot farming activities) he used for gaining the funds, only after approval we identified that his 6000 DOGE withdrawal was also gained though the combination of bot farming activities;

So he is blaming us that we are scam casino when he could withdraw and get approval for 6000 DOGE and only later we identified bunch of BOT farmers (around 1000 players) among them this user was also identified;

His initial request was rejected as our fraud detection system paused the transaction and he could make withdrawal on the second attempt (TX link: https://live.blockcypher.com/doge/tx/40201cda3d63f86da2cfaca4a7665ede7457ff9dc3e79bf9beb298c83b378b01/ ) Does this give him right to call us Scam Site?

1. In most 99% cases  the withdrawal is automatic for the users who have solid reputation, and only in rare cases manual approval is required by the admin;
2. His amount has not been confiscated but his account been banned;
3. Mods and support do their best to reply all questions and comments, but when the user is suspected in bot farming activities there his account is reviewed by admin;