Of course regular players will be stuck with this problem if all support can't solve it, it says in Royse777's post they have whitelisted a lot of users but will it be done quickly the problem is because as I know there is so much abuse like mention this Royse777 .
But if a lot of users are already on the whitelist why withdrawals have to wait 10 days even though he won't use the bonus.
I think if there is a lot of cheating in bonus abuse then it is better to stop this promotion and change it to other more attractive marketing.
Well that should be the first step to take , keeping the promotion active means inviting more cheats and add more work
Instead of bringing more active players on the contrary regular players feel uncomfortable and maybe will go
Royse777 has also been inactive since a few days ago this keeps the confusion going.