They should at least hire someone from the team aside from the campaign manager for at least able to answer out community feedbacks and complaints which is just like now on where
manager isnt active and there's no staff support that could give out some information on whats going on.People do just keep guessing and saying about patiently waiting.
The site is still functional though but with the current issues it do really hesitates new players.
I guess BitLucy launched in a hurry they are not ready in some ways even I saw them looking for some new staff even though the site is up & running
This is a consequence that must be accepted and their current reputation is being questioned the situation will get worse if the end of the month is not resolved especially for regular players , anyway we hope for the best.