The statement was not posted It's just that the KYC request is an indication or requirement so that the withdrawal can be processed refer to some problems in the past
If the withdrawal is rejected, they could have freezed an account without asking anything including KYC right? Well, if in the KYC process the user sends a fake ID then the duelbs will freeze it that is to prevent the user from repeating it in the future.
Do you mean confiscated/seized? because frozen funds you're still have a chance to withdraw the money if the service satisfied with your responsibility to take care the case. Most of case when the user already complete the KYC request, they will able to withdraw the money (at least deposit funds), but in some cases I have see the services confiscated all the funds even the KYC has been send out. I see that's really useless to give KYC and in the same time you didn't get back your funds.
I see this same case on different Casino but the only difference was the account violation is using VPN while the IP he is using by the time his VPN is on is same with multiple account that abusing the bonus of the Casino. The case of the user in discussion here was he is just playing on restricted country. There's really a chance that the user case will not be taking care with consideration with the duelbits management. I really believe Duelbits will allow withdrawal after the KYC and just banned the account afterwards.
Let's see how will this issue developed and what action Duelbits will choose in situation like this.