i was able to register deposit and play at duelbits with use of vpn . they hit me with kyc with withdraw request
So its obviously your mistake to make deposit without even reading their terms but now you are requesting them to give the deposit money but I don't think it will happen and these kind of stories are already told million times still we guys are not changing our behaviour of violating the terms and used to call the casino as scam for your own mistake.
I agree that it could be customers mistake, but there needs to be double-sided understanding of the situation so that the casino would do their best to make sure that the customer leaves happy.
So, it is clear to me that if they joined from a region without reading, instead of just getting blocked completely, just give them a page where they just need to withdraw, that way they will realize that they can't play and they will withdraw their money and leave. That is of course what I believe should happen, maybe I am wrong and that shouldn't how it should be, because of money laundering situation, so it could be obvious for a reason to do it this way.