~snip~
Nothing is working, though all lights seem to be on whenpowered. not even hooking up orange pi as if i wanted to use it with ubuntu. I fear its the controller. Looking for options?
Can I send it in for service?
You will probably save time and money if you make sure the miner itself is working by connecting it with a USB cable to any PC or a Raspberry Pi. Then just execute the binary with your settings and see if it works.
If the miner doesn't work then yeah, you might need to send it all back. But if the miner works, then the rest can probably be solved with a new image, or just some remote troubleshooting. Or you can just use your PC anyway.