Unfortunately, the investigation of a blocked account often takes a long time, even up to several weeks, so you will have to be patient.
When you get the answer, let us know. Often, even if the rules are violated, the deposit is returned, so not all is lost righ now.
Wait, are you now part of the 1xbit support or an employee of them?

What a shameless pile of scammers.
I am not part of the 1xbit team, nor have I ever been. If the fact that I am participating in the 1xbit signature campaign is treated by you as "employment" then it is, in a way, like that.
What I wrote in the previous post are just my observations of how complaints on Bitcointalk are handled.