For those who joined the promotion last week did you guys already receive your free chips?
~snip~ I have asked their support if they know anything about it. They said they do not have any information at this moment, and They will let me know via email once they receive more information from their team. Let's wait for Flavio
I have also asked their support to know the reason behind the delay. The support agent has told me this

I have met the requirement of this promo too. I was wondering that why they are making the delays. The support agent didn't tell me the reason for the delay. However, don't worry if you have completed the requirement of this promo. Maybe they are busy with other development of Livecasino.