Yes that is right, no matter how big or small you should take a look at it and solved it. Waiting for 1 month for $20 is really a long time in my opinion and it was only addressed when the user make a public post here what if he don't post here, are you still going to pay him?
This is a misunderstanding, problem have been solved.
We already did a signature campaign here which is obvisouly more expensive than 20$ without any issue.
I asked personally to BTCNope to not modify or delete his message to be transparent to the community.