Most importantly, Gamdom should provide their their hot wallet details so it can be determined what the balance was during the time of your initial withdrawal request. If you have the address or tx id from a previous successful withdrawal then post it here as it will expose Gamdom as liars and scammers or it will show they have been honest in that part of their defence.
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OP, you should follow what JollyGood is telling you or otherwise I (and probably many others) would also deem this complaint as invalid - please reply to his clear questions.