Ok, I think I understand most of the issue now. It seems you are saying:
- you deposited a total of around $164,000 in the space of a couple of days
- you had close to $223,000 in your account after placing $10 and winning a 14,491x multiplier
- at the time they closed your account you had around $200,000/4.29 BTC in your balance
- every time you tried to withdraw over 4th 5th 6th December 2021 there was either a hot wallet issue or you were denied withdrawal
If all the above is correct then up to this point Gamdom owe you 4.29 BTC. Everything else that might have happened can be looked at later for now all that matters is you have made a claim of 4.29 BTC or $200,000 against Gamdom on the basis they credited your account with the 14,491x multiplier only to reduce it 1338x later. For Gamdom to close your account after you tried to withdraw funds and cash out and complain about the way they treated you has hallmarks of scam. The amounts involved are huge, it is understandable you are upset.
https://i.postimg.cc/Kj7WhCgH/gamdom1-Copy.png===================
https://i.postimg.cc/k4WCD1bx/gamdom2-Copy.pngThe game currently shows "
Win up to 1,338x your stake"
https://gamdom.com/casino/Lil'-Devil_Big-Time-Gaming.
BigTime Gaming should be able to confirm what happened to their multiplier with date and time stamps. It is frustrating to see the Lil Devil game provider (BigTime Gaming) remaining silent after you contacted them.
Again; failing to take in that the exploitation allegation against Gamdom is to all players. Not just myself; they’re false terms of service are clear indications of their failure to be fair to players. If they break their own terms how have they built such trust that even with proof I’m being questioned of authenticity-
Gamdom didn’t offer the reduced win of $11,380 either. Embarrassingly, not that I’d have accepted, they didn’t even offer the $10 for the spin in question. Just a complete denial and blame on the provider and not them. I’m sure I’ve attached direct screenshots of them stating “the game didn’t change potential because you won huge it is another reason”
Gamdom have indeed exploited, and then further injury by scamming me.
I attempted withdrawals multiple times a day; for a couple days. Not a singular attempt at withdrawing. This isn’t about being impatient this is about being exploited multiple ways, denied a cash out and having my account banned for nothing but winning, or questioning legitimacy of casino due to the above errors.
Thanks and I’m sorry for not being more specific which led you to questions you thought I hadn’t answered;
- deposited $164,000 within 24 hours
- over $223,000 at time of win, correct
- “hot wallet issue” be it low balance or the reverting back to player balance instead of “pending” until refill
- “max potential is set by provider not Gamdom.. we have no control over it”
- main account, and subsequent accounts where I’ve managed to talk to support are closed after the same final message “you can get or save this transcript right after the conversation has ended” then accounts banned.
BigTimeGaming can look into this; that is IF Gamdom are of course running legit versions of games. My accusation is that they aren’t though due to BTG having their available variable percentage RTP displayed and Gamdom is lower than the lowest -
