I didn't see the live chat button yesterday when I wrote my previous post in this thread, but there is one now. Maybe Live chat isn't a feature that is available around the clock, hence I couldn't contact them yesterday. Since yahoo62278 has now shared the casino's side of the story, it makes no sense for me to contact one of the live chat representatives and ask them to do the same. I have also not received a reply for the email I sent yesterday.