It is unlikely that you will get any useful information from this thread, as the creator of the thread has already stated that he is not a customer support representative or that he has any authority over payments:


Apparently, AceDBets has already had some bad reports and unsolved cases from other users, so it's probably best to avoid casinos like this and go for one with a better reputation and better support on this forum. The casino's operator obviously isn't very responsible with their handling of customer funds and doesn't give a single damn about having a long-standing reputation in this community. If you're truly concerned about the safety of your money, always consider going to a higher-rated casino, where you're less likely to get scammed.