Apologies for any inconvenience you might have had with the verification procedure. We always strive our best to complete the procedure smoothly.
Don't you get tired of apologizing to your victims and instead do the right things as required?
It doesn't seem like you are striving to have the whole procedure smooth when someone has to wait for almost a year to b verified.
Why would he get tired of it? Apologies and feigning support is a lot more profitable than doing the right thing.
Freewallet's business model:
1. Lock customers' assets.
2. Politely string them along with KYC requests.
3. Sell your customers' assets when the market pumps.
4. Buy back your customers' assets when the market dumps.
5. Profit.