It is normal for a site to have problems. Even the most experienced sites can still run into problems. What was the main problem in the beginning is that players have not been paid out or that there were other problems with paying players. That's the most important thing about a site. I think they underestimated the project, or hired too few software testers to thoroughly test the platform first.
Of course, it is normal, every gambling platform that starts and has a start can have many bugs, it is also not good for a company like this to be treated, Royse is actively working with them to improve all possible bug and that is enough to guarantee The trust and reputation of the site cannot rush accusations of that style, if the platform is making arrangements it is obvious that the retreats will not work, the support says what they say why they have to adhere to what what The site offers, it is not their fault that the site is not yet 100%operational, the development and programming of these sites is not easy.
I would say that it is wise to wait, I have the greatest hope that everything will work out and the site will be relaunched with everything operating to the maximum.