It is normal for a site to have problems. Even the most experienced sites can still run into problems. What was the main problem in the beginning is that players have not been paid out or that there were other problems with paying players. That's the most important thing about a site. I think they underestimated the project, or hired too few software testers to thoroughly test the platform first.
A newly established online casino cannot immediately acquire a good reputation.
Organizational and technical problems often arise during the launch phase. Testers have not yet fully tested all the functionality of the site. Abuses on the part of the first followers are not excluded. The rules and internal regulations of the casino may be formulated incorrectly.
In my opinion, the main thing is to maintain the general trend towards development and progress. Mistakes made should be corrected and not repeated.
I believe that everything will be fine.
Bitlusy will take its place among the most reliable and popular online casinos.