Are you owner this gambling site? Then why there are no any social media handler for this site as like twitter or telegram channel, i didn’t find in the site. You have to buy copper membership then make a new ANN thread because it seems very unprofessional. Even i see no respond in the support, lol.
My guess is he isn't the owner but he is just a player of this site because if he is the true owner, he will design this ann thread nicely and also he will post the necessary links. It is important because we will know the updates of the sites and by checking those links we will have an idea if the site is trusted or not. What he only post there is a telegram handle.
Not sure if which support you are talking to, that is not responding, but I assume it's the support in their main site. You can still try searching that telegram handle and you can ask some questions there directly. You can extend your patience, you know it's also normal for most gambling sites to have a support like that.