Dear Player and Forum Community,
We apologize for the delay, but the situation is unprecedented and took considerable time to resolve.
To sum up, here are the key findings of our investigation:
1. We consider the player's in-game behavior to be highly suspicious. The arguments have already been given above: playing only one slot, winning several jackpots in a row, and so on.
2. We believe that the winnings were not possible without a vulnerability in Wazdan's software.
3. We consider the player to be prone to fraud since they blackmailed us, threatening to file a complaint with the UK public authorities and demanding the lost deposits back. The player regularly blackmails various casinos in a similar way, as evidenced by their activity on the LCB forum.
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Our white-label operator SoftSwiss, hosting over 200 respected casino brands, unequivocally classifies this win as a fraud. Unfortunately, Wazdan has refused to cooperate with our investigation by leaving most of the questions unanswered. We see their conduct as highly unprofessional, while the only reasonable explanation for it is an attempt to escape liability.
Still, we have to accept responsibility for hosting Wazdan games in our casino. As an honest and liable casino, we have made the following decision:
Despite our belief that we are dealing with a highly irregular situation, we are unfreezing the player's account since a three-month investigation failed to provide strict evidence of fraud.
As of now, the player's account is active and all the funds are withdrawable.