Hi, Stratis was closed and and moved to Strax about year ago and swap was closed last year November. However due to some technical difficulties I was unable to swap it to Strax.
The portal already closed a year a go and you can do nothing for now. im sorry for your lose. You need always to keep up with the latest update to make sure if this will not happen again.
Is there anything I can do to recover the balance? if so, how?
If the swap process already closed and that's clear if you can do nothing to get strax. you have been loosing your money. It seems that if you were away from the update by stratis and you didn't aware if the swap already happened in the past but in my opinion if the swap portal can be opened forever to make sure anyone who hodl the old token can swap into the new token.