After being limited, OP used multiple accounts to get around the limit. That's the allegation. Stake said "we don't want your action over $X" and OP pretended to be multiple different people and then wagered more than the limit.
It's one thing to refuse to pay out winnings in the name of the infamous so called "breach of our TOS", it's another to seize customer funds without a court decision (in common words, it's called a theft). Here CMIIW not only $20 000 of winnings have been arbitrary seized by the casino but 20 000 others from her deposited funds have also been seized.
However in front of a court, I highly doubt the casino would manage to convince any judge that the customer has been able to steal $20 000 from them by using multiple accounts although it's assumed it really used several accounts.
Stunna, one of the most trusted in the crypto gambling world and the co founder of prime dice and stake:
This individual placing bets obtained their profit from betting on sports not casino on 15+ accounts. They made these accounts to circumvent limits and restrictions put on previous accounts and have used their entire extended family's ID along with other potentially bought or borrowed ID's in an attempt to get around these limits.
PalamarNadia replied only her sister has been registered and she referred her. Why she would refer her if she wanted to use her identity to abuse the casino with multi identities? Moreover I think it's not very difficult to check if her entire family is really registered with their ID at this casino or not.
Also, as a regular on Stake for years, that talks to many other regulars on Stake, I know for a fact that Stake very rarely freezes funds, and when they do it's not for having multiple accounts. If they started doing that, I would hear about it, and we'd have multiple accusations from credible members in no time.
I read they have quietly cut off half of their rakeback while saying they have increased the bonuses given to their customers, is it true?