When the site got compromised the hackers purchased alt coins at inflated value.
The majority of customers on the site benefited greatly from this and caused a inbalance in the BTC that was available and what BTC was on customer accounts.
I could have reversed all the transactions but I have taken responsibility for this issue and decided to pay everyone what they are due. I planned to use the BTC earned from the fees as well as the cash injection from the share release to assist in this.
I have personally used up all BTC that I had to pay out customers. This was not enough. So I had to make the hard decision to make a new balance called PendingBTC so to "restart" the BTC balance.
Currently BTC withdrawals are handled promptly. The PendingBTC balance will be paid out in time. The people in this thread that are complaining about this really needs to think about how much their alt coins would have been sold for if this hack did not occur. This should indicate how much BTC they should have not what they see.
So to sum up, everyone will get paid in time from profits but people have to be patient