I don't know the specific what does Royse777 position on Bitlucy, but he seems to be have a good impact behind this casino. Honestly looking how his performance and solving the issue, especially handling many abusers and trolls wouldn't be easy. He told this casino was created from the scratch and every day he keep learning how to manage his casino to become better. But the question is, how long we need to wait until this withdrawal problem is completely solved? it's already around a month and a half.
Are you saying Royse777 is a part owner of BitLucy? I thought he was only a campaign manager for them, but I do find it odd that they do not have an official account that i'm aware of.
Also odd that royse hasn't been online for a week. Maybe he is on vacation? Send him a pm regarding this thread. He may pop online and try to answer some of your concerns.