I know if the gambler who contacted Royse777 the problem will be solved ASAP, but does all the withdrawal must be proceed manually? the gambler must be feel frustrated to wait his withdrawal each day by day. I think everyone ever face this problem either on casino or exchange, I believe you guys know how it feels when the money still not arrived on your wallet while you're in needed with your money.
yes, all systems should be done automatically. no need to wait to be processed manually. it's certainly not fun.
but I also had time to register on this site. just to try out the bonuses offered to Bitcointalk members. how to claim is also manual. previously via PM Royse777, but after that, we can chat with support to get bonus credits in our account.
from that experience, most likely some features are still handled manually. and of course, it will take quite a long time if the queue is a lot.
From some of the cases you mentioned, did the members whose withdrawals were withheld by the platform provide any evidence? like deposit or win? Or is it just a story that they are dealing with a new gambling site?