I just want to be clear that I'm holding back on judgement on this issue for now, but...
(This could be messy to read but still, I hope you all manage)
~
I am not judging their cases (whatever it is) with Bitlucy with above but it seems these users always had issues with casinos.
This is looking like the beginning of a lot of excuses to come. If you're the marketing manager I suggest you refrain from attacking those who've made claims against your organization, and focus on the facts of the issues reported as they pertain to your organization. It'll come off way more professional and a lot less scammy.
I won't have time to go through these one by one until later, but are any of the held withdrawal requests merely attempting to withdraw their initial deposit?