aha, and the red flag is still above the ANN
so it is just the proof that solving it was my wish to help...
You can see that most of the members already removed their support for the flag, so your proof is invalid. As a casino representative, this was the least what you are expected to do, so don't try to insinuate that it was an act of goodwill.
...but for the next time I can easily skip it, as people on the forum think only about their problems.
I find this a very worrying statement from the official casino representative in this forum, and it differs significantly from what you stated earlier: "We never ignore our players".
[reference] I don't know if you are the casino owner or just part of the team, but if you don't feel up to the job, I suggest that either you stop promoting your business here or hire someone else to do so. Someone with a better grasp of professionalism and communication skills, who will act in the best interests of your customers and your company.