TRUSTDICE DOES NOT PAY WINNERS

TrustDice is a nice looking site that promotes fair treatment of players, their lightning fast withdrawal, and pretends that they care about their customers. All of this is fallacy. I made a little bit of money betting on sports but was fairly quickly limited. I went to withdraw my funds and was pushed through the KYC circuit, which I completely respect and appreciate. After sendin photos of my government issued drivers license, utility bill, and a selfie of me holding my government issued drivers license I received an emailing stating the following:

Hello Jimdemeray81,


We regret to inform you that your TrustDice account has been banned and the withdrawal funds were confiscated, this decision was taken according to the following terms and conditions:


4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.


Your initial deposit will be returned. Please, provide your deposit address.

With respect,

Compliance team

So, I replied that my documents were completely genuine and sent an additional set including my government issued passport, another government issued utility bill, and yet another selfie of me holding the passport this time. They still are leaning into my documents being fraudulent and refusing to pay me the winnings I made on their site, requesting that I send them a BTC address so they can refund my deposit.

You don?t have to go far to find many other stories similar to mine from them. They even pay their users to post reviews (if they are positive reviews) to try to dilute all the bad publicity on not paying. Be safe, stay away!