Making posts here on their website gives you absolutely no advantage at all, doesn't make any sense neither.
There's noting wrong with discussing this here. This is Bitlucy's service thread, and if people are having issues with their service it's perfectly acceptable to bring it up here. If this casino turns out to be a scam then this is the best place to discuss that too. People need to be made aware of what kind of service they're about to use... Or not.