I've already said above whith a screnshot that that form says that people have to previously explain their case in the locked thread. So, I don't know how they are going to do that.
Wow, I've managed to miss that (I badly need more coffee!). Sorry.
Still, I urge those with problems fill something, anything in that form. That's because:
* one can make his own topic or post in this very thread and post the link into the form; it's not in the designated topic, but at least it's there
* one cam post in the form and write into the form that the thread is locked; it opens the door for further discussions (the wording "Please be detailed so that I do not need to approach to you for more details." may mean that if needed, Royse777 or the casino will contact the user, right?) and at least there's an entry in the form before the time limit.
I think that Royse777 closing the thread was a hasty move, not deliberate to stop users telling their problems, since it gives him more work to do. At least this is how I see the things.