Hello, let us share the light on this issue with the player/players in question.
The player has been flagged by our system for a suspicious transaction linking him to a previously banned user for game exploitation. However when investigated manually by our agent, he found it to be a mixer transaction. Which didn’t alarm the agent in any way and he lifted the block and submitted for payment, which was paid in full and more to the client respecting the delayed payment and issuing bitcoin payment at a rate of initial request even when bitcoin has fallen.
Within the next 24 hours the system flags the account yet again, now this time management assigned a different agent to help with the investigation. At this exact time client goes on a streak of wins on a single game and hitting jackpots after jackpots. So we in tandem submit his wins for investigation directly with the game provider to inspect these oddly suspicious wins.
As our own investigation proceeds and we manually review all of the deposits made, we find the client to be linked to several users which were previously banned and some even recently active, for game exploitation and duplicates.
We have warned this group over and over to stop attempting to scam the casino and have issued numerous bans yet they seem to never stop. Which is why we inquired on a KYC submission to have a profile for future issues related to these exploiters.
Here's a few examples of the transaction origins:
3JjPf13Rd8g6WAyvg8yiPnrsdjJt1NP4FC
bc1qqxf98drymkq5awwtt685l6463tmtumlrvqfxv2
335umQ4egqMjDo6wSXYwQZYPntZzMveNTJ
bc1qqxf98drymkq5awwtt685l6463tmtumlrvqfxv2
As always we encourage fair play and transparency but we do not tolerate and we hope this message comes across once and for all.
I would like to point out that the accusation of being a scammer or associated with any scammer is complete bullshit.
I would like to clarify a couple things:
1. I initially deposited $2k bitcoin from my Coinbase account and proceeded to win $5k
2. When I went to withdrawal, my account got closed without warning.
3. Only after I complained on LCB.org did “Derek Wynn” from casino risk management email me and say I was linked to scammers and a mixer.
4. I replied back that I was not associated with any scammer and that the funds came directly from my Coinbase account.
5. After a day, Derek Wynn apologized and said the system accidentally flagged my account. He reopened it and paid me the $5k
6. I then proceeded to redeposit the $5k and win the $120,000.
7. Now management is saying that I’m part of a scam group again to avoid paying out.
8. All my transactions link back to Coinbase and not a mixer. I have never used a mixer.
9. This request for a gazillion documents for KYC is complete BS stall tactic to not pay me.
10. I would be happy to show the casino it came directly from my Coinbase account, but they don’t seem interested. It’s much easier to not pay me, label me associated with a scam group and save face in the public eye.
11. I have begged to speak with management, but they refuse to allow me to.
12. I have no idea what those BTC addresses as associated with and this is just theatrics on their part to create doubt in the public eye.
13. I am willing to show them screenshots and logs of Coinbase that show I’m not associated with any scam group.