I got the same interview request. Those reading this thread, they locked my account. They insisted for a recorded video call interview. It is not mandated by BSP to interview customers via video call to get your "KYC" or know your customer details to update your customer record on their system. Withdraw your money and/or crypto as soon as you read this because you will never know when they will lock your account. I don't trust them anymore. I have found another platform way better than coins.ph.
I use Abra app now. Setting up this app is seamless for me. Verification process of customers is automated (mabilis). The fees are low and can transfer money to your bank account, e-wallets, crypto wallets, etc..
So they locked your account now because you rejected the insisted the recorded video call.
I have never encountered such a video call interview ever since I created my account in 2016. Maybe it's a case-to-case basis, depending on your transactions, if there is an issue with your identity verification, update and comply with it.
Sa mga nababasa ko, kulang na lang tanungin pa nila kung saan galing yung funds mo bago mo ito pinadala sa wallet address na ginamit mong method papunta sa kanila. Kaya iniwasan ko na rin gamitin si Coins.ph.
Mas okay talaga kapag non-custodial wallet na lang, buti na lang at may P2P Binance at Gcash.