I got the same interview request. Those reading this thread, they locked my account. They insisted for a recorded video call interview. It is not mandated by BSP to interview customers via video call to get your "KYC" or know your customer details to update your customer record on their system. Withdraw your money and/or crypto as soon as you read this because you will never know when they will lock your account. I don't trust them anymore. I have found another platform way better than coins.ph.
I use Abra app now. Setting up this app is seamless for me. Verification process of customers is automated (mabilis). The fees are low and can transfer money to your bank account, e-wallets, crypto wallets, etc..
Well sa sariling experience hindi ko naranasan na kailangan mag undergo a recorded video call interview. Maybe because I have fully verified my account since 2016, although sometimes there are prompts to re verify my account. I just don't click on the reverify button, wala naman pong problem.
Although if you guys are looking for a BTC wallet with a superb level of anonymity, i promote ko lang din si Wasabi v2 wallet for desktop. Click on my signature to start. -wink-