Lots of unfortunate sequence of events. I will post some details I felt I must share with the community being a part of it.
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Are there are any snapshot of their ToS on internet? I'd like to check it if possible.
5- Rule 8.9 says "We have a wagering requirement of 1.5x for your deposits. This is to prevent money laundering and using us as a mixer. The same wagering requirement applies for any bonus that moves to the main balance after you complete the required wager for it."
So, basically you are asking the player to wager 1.5x again even after unlocking the bonus because it can be used for money laundering? Please explain.
Isn't it rather useless to prevent mixing activity? People with intention to mix their coin could make many small bet on low risk/gain game.