I think they already remove the free BTC faucet as I don't see it now on the wallet menu. But it shows active under promotion, confusing..
It’s not removed. I don’t know why you can't see it. There some sort of limitations on this as far as I know and I can remember. You can go back to last few pages and I'm sure you will see the discussion on this issue. I had asked betja few minutes back about this and they said faucet is still up.
Tried to forgot my password, but I don't receive any email even on spam folder. I also opened a ticket and still waiting for the response of the support team.
They are looking into this issue. That’s what betja told me.