Post-monthly only for platinum+ users whereas we only collected reload despite making wager more than $1000 in the last week

Every VIP level has its own benefits, so if you want to get the same bonus with Platinum+ users then you should level up. I do not recommend you to level up just for the bonus though, just play as you wish with your own limit and let you level up yourself naturally. It is still good enough that you get reload bonus than nothing. Enjoy it and do not complain as you may not fine the same bonus in other casinos.