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Great, thanks for your help.
Why do you lose access? Could you share it if there is no sensitive personal reasons?
The account ID? There is no reason to do that and that wouldn't help me regain access. I could contact the support, but like I said, the account isn't important to me because I only created it to check the withdrawal data for my thread.
Roobet introduced mandatory KYC, but I never did it. Maybe my account got deactivated due to inactivity or failing to verify my identity.