Each site has its own support team to solve problems and assist players in coming up with solutions. Every gambling site deals with solving a player's problem in its own way. Some cases take longer than others. You can't compare that. There are plenty of examples of other gambling sites that also take a lot of time to check things out. On the other hand, if a player has really violated the terms and conditions, then the player in question knows this very well and it is understandable that 1xbit closes the account and does not comment further on the substance of the case.