Hello,
Recently they have stopped withdrawal and holding money, saying that they have Bank issues.
So hows that possible that the issue goes on and on since March?
Yes I agree that they have nice support system. But as of now they are holding money, not transferring it to bank account and not even cancelling withdrawal order.
You should avoid and deal with Bitxoxo it's the biggest scam site I've ever seen, they have various reasons, what in the end Bitcoin never came back.
They are nothing more than cowardly dogs and run away Bitxoxo has no service for customers, don't trust Bitxoxo they are like weasels in the night, who deals with Bitxoxo will have bad luck, they are scammers.