Furthermore, yes anyone can claim a 3$ reload by contacting live support and giving the promo code bitcointalk.
(1 per person)
Just be careful with the abuser, just check the email or IP address carefully before depositing the bonus. Because there are too many cheaters and abusers, so watch your step if your site wants still to continue.
Yes, Casino should very careful with bonus abuse, and KYC can be one way to reduce if the system sees suspicious from suspected accounts, but they have a fairly high wager requirement of 40x which usually casinos only require 20x or 30x so it's quite difficult, especially bonuses from free credits to achieve that.
Welcome to the forum and I like to see how your Casino looks, all loading quickly without any problems, it looks like you closed the live support service because there is no submit button there to communicate with your agent.