" Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account).
The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions."
Have read this reason for maybe Hundred of times here in this thread alone? it is sad that you will never get your money forever and you will be lined in all of the 1xbit victim here .
Sorry for your losses but take this as a lesson not to play instantly and instead? check hard as scammers had been existing for years.