Received your PM and waiting for answer. Hope will resolve this because I really deposited 800 usdt in total in my account and won around 2400 usdt.
That deposit is my last savings and my last money i deposited there and hope you will find this missunderstanding and think it is mistake by your team and my money will be back.
It is surprising to think that you have deposited your money on a website where there is little hope of getting back. If you had to do a little bit of research about 1xbit before you deposited your money, you wouldn't have to face this kind of problem. Because, if someone deposits money in 1xbit, then that user will not get his money back. They blocked the funds with various excuses. So you have no chance of getting your money back.