Well I went to their terms and read regarding the
[Promotions and Bonuses] it seems very risky condition, I think you must read it carefully and understand if you did not violate the rules, but as they have said there.
[ 9.5. Rocketpot may amend, reclaim, refuse or cancel any promotion at any time at its own discretion ]Let us hope that their team will answer this thread as
[efialtis] said above, that is a great help to this issue and also may not ruin their reputation since their ANN thread
[1] was inactive recently.
[1] https://bitcointalk.org/index.php?topic=5178376.0This is why it is important everytime to check and understand their TOS and this can be used against the claim of the players.
And OP seem to be having difficulty in taking his funds out because this site has not been active in this forum anymore and had issues in the past that still not resolved, hoping that this is not turning into scam site as we have plenty here nowadays.