Those legal legal clippings they refer to are a formality, as the letter of the law requires them to do so.
Yep, this is most probably correct.
Therefore, if the funds are not returned to the user at the address from which they came, I will consider this precedent as a fraud.
Indeed, let's see what happens in the next few days. If they still keep the funds, the situation becomes clear.
Note that the feedback has been bumped 48 times: BestChange allows the exchanger to cancel the claim (this happened 20 times). Then, Janyiah can renew the claim (which happened 19 times). That alone is very shady: imagine if any user on Bitcointalk could turn their negative feedback into neutral just by clicking it.
This is indeed a system that can be abused by the exchanges. Not good.