From
Janyiah's feedback:
Admin BestChange.com June 30, 2022, 21:47
Hello!
There is no mark in monitoring about possible verification because verification is not carried out at the exchange service.
The situation with your order is another, the funds from you were not received by the exchange service and were frozen by the exchange, which requested verification, because the funds have the status Stolen 100%.
By creating and confirming your initial order, you have agreed to all the terms and conditions of the exchanger. The rule 7.7 of terms says about situations with frozen funds.
Verification is one of the most common and effective ways of following the AML and KYC policies.
In this case it is not possible to resolve this situation without providing the requested information to the exchange office.
Who is "the exchange" who didn't receive the funds but froze it anyway? You make it sound as if the exchanger doesn't own the deposit address they ask the user to send funds to (but again: they froze it anyway).
In this case “the exchange” is a custodial service which uses OpenChange to receive funds. That’s why although practically the funds were transferred within crypto wallets, but the accrual to the inner balance of OpenChange in this custodial service didn’t happened because of the highest AML-risk.