We don’t have a notion of a “negative review” on our website
These are the options:
Positive Comment Complaint
This sure looks like negative feedback to me!
the red marks unsolved financial claims to the service.
The problem is that the service can decide when it's "resolved". And, no surprise, they all "resolve" everything!
it was implemented for the sake of protection from "consumer terrorism"
That's a lousy excuse. Every services on the planet can receive unwarranted negative reviews somewhere on the internet. That makes it up to the customer to decide how they value reviews. Giving the service the power to censor reviews makes the reviews utterly useless and worse: misleading.
Please understand that AML does not threaten the integrity of bitcoin ecosystem as such, but it only limits the work with gateways between the traditional financial system and the crypto world.
Of course I know Bitcoin itself will still work. That's not the point.
AML doesn't mean you can confiscate someone's funds because a previous owner may have committed a crime.
That is what fungibility means. AML also doesn't mean an exchange can return the funds after receiving KYC documents.