Maybe it’s not the most obvious UX-design, but our service is over 15 years old, out of which for 13 years it has been exactly in this design and loyal users know about this feature.
Problem. People who are not your regular users, they easily misleads. Isn't it better to have an improved UX if you feel it's not enough. New visitors will have better understanding.
soon exchangers will have a very limited number of attempts to lift a claim on their own, without our interference. Please wait for this update, we are already thinking about all the details.
This is a better idea and this is how it was supposed to. I am glad that you are working on it. Looking forward to see the update.
Use bitcoin within cryptocurrency ecosystem, and don’t try to exchange it to fiat currency, then you won’t have to complaint at “AML-discrimination”.
What's wrong to send the coins back to the address it came from if the sender do not agree to AML/KYC. I personally do not see any problem since he did not convert it from crypto to fiat.